Help Center
How to create and manage a help center that enables customers to find answers on their own — from document creation to AI training.
Articles
- Getting Started with the Help Center — The basic flow of collections → articles → publishing, two ways to get started, the admin screen layout, who can edit, article count limits, new workspaces start as private, and how Leni learns new articles and what to do when learning stalls. Keywords: help center, collections, articles, publishing, indexing, Leni learning.
- Writing Documents — Editor Guide — Covers the help center editor's slash blocks (steps, tabs, cards, accordion, FAQ, four callout types, video embed), images, slug rules and cautions when changing them, four-level nesting of parent and child documents, and saving and publishing (editing published documents, deletion is irreversible). Keywords: article writing, slash menu, step block, tab block, video embed, slug.
- Structure and Visibility Management — Collections, Featured Articles, and AI-Only Documents — Organizing the tree (making collections public/private and deleting them), Smart Views, bulk publishing of drafts, the four combinations of the two axes 'shown in the help center × used for AI answers,' and designating featured articles. Keywords: AI-only documents, two-axis visibility, bulk publishing, featured article, private collection.
- Where help articles are visible — public, private, and search engines — Five conditions that determine whether a help article is visible to customers: Help Center public, collection public, published, shown in the help center, and used for AI answers. New workspaces start private. Private collections and uncategorized articles. AI-only articles can also be cited in Leni answers. When Leni source links appear. Search engine exposure and sitemaps, public URL format, and the relationship with the widget's Help tab. Keywords: help article visibility, public, private, collection private, uncategorized, AI-only, source link, search engine exposure, sitemap, noindex, public URL, widget Help tab.
- Migrating from Another Help Center — Lenit Team Migration Request — How to request that the Lenit team migrate your articles from other help centers such as Channel Talk, Zendesk, Intercom, GitBook, and Notion, free of charge (starting from the Starter plan), the status of migrated articles, and the rules for migrating again. Keywords: migration, migration request, help center migration, Channel Talk, Notion.
- FAQs and Reference URLs — Filling Leni's Knowledge — FAQ writing guidelines, bulk import via Excel (exact column order), and an overview of reference URLs. Creating new items starts from the Starter plan. Keywords: FAQ, Excel bulk import, reference URLs, indexing, Leni knowledge.
- Reference URL Guide — Using Web Documents as Leni Knowledge — Covers everything from registering a reference URL to how sub-pages are discovered, how to read status, daily automatic refresh, re-reading and deleting, and per-plan learning page limits (Starter 1,000 · Pro 5,000 · Business 20,000). Keywords: reference URL, document integration, crawling, indexing, sub-pages, sitemap, re-read, learning limit.
- Knowledge That Builds Itself — FAQ Suggestions and Unanswered Questions — A weekly operations routine for handling the FAQ suggestions that accumulate after conversations end, and the unanswered questions Leni couldn't answer. Keywords: FAQ suggestions, pending approval, unanswered questions, answer drafts.
- Customizing Your Public Page — Public help center settings (public toggle, search engine visibility, basic info, logo, hero and background texture, featured articles, hiding author/date, the Ask AI menu, and link behavior), what customers see, search, and how customers reach your help center. Keywords: public help center, hero banner, background texture, Ask AI, search.
- Multilingual Help Center and Auto-Translation — How to set the source language and target languages, translate articles, collections, and FAQs all at once, how documents are automatically re-translated when edited, the language tabs in the editor, how missing translations and failed translations are displayed, the language setting for the widget help tab, three places to check translation progress, and what to verify when translation count is zero. Keywords: auto-translation, multilingual, source language, English help docs, re-translate.