Security & Account

Articles

• Sign-up, Login, and Password Reset — How to create a Lenit admin account with email or Google (verification code and terms agreement), password rules, logging in on web, desktop, and iOS apps, troubleshooting login issues (email verification and account lockout), what to do if you forgot your password, how long you stay logged in, and editing your name, photo, and login email. Keywords: sign up, register, log in, login, verification code, find password, reset password, account locked, Google login, Apple login, stay logged in, edit profile.
• Account Security — Changing Your Password and Signed-In Devices — How to change your account password, sign out of lost or shared computers in one step, and delete your account. Includes identity verification before irreversible actions and security alert emails. Available to all roles. Keywords: account security, change password, sign out of all devices, signed-in devices, password rules, delete account, close account, identity verification, security alert email.
• Turning On Two-Factor Authentication and Recovery Codes — How to turn on two-factor authentication with an authenticator app, save your 10 recovery codes, and enter a code when signing in. Also covers generating new recovery codes and turning two-factor authentication off. Keywords: two-factor authentication, 2FA, OTP, authenticator app, Google Authenticator, recovery codes, QR code.
• Require two-factor authentication for workspace — How workspace owners can require two-factor authentication (2FA) for all members, view each member's 2FA status, what members see on the "Two-factor authentication required" screen if they haven't enabled it yet, and automatic sign-out after a period of inactivity. Keywords: require 2FA, enforce 2FA, security settings, member 2FA status, two-factor authentication required, auto sign-out, session timeout.
• Audit Log — How to review records of who changed what and when (sign-ins, team member permissions, security settings, integrations, data exports, and more), filter them by date range, category, action, or actor, and export them as CSV. Available to owners and admins only; retained for 3 years. Keywords: audit log, access log, change history, sign-in history, CSV export.
• Data Retention — Automatic Deletion of Conversation and Visitor Data, Anonymizing Long-Inactive Customers — Set up automatic permanent deletion of closed conversations and visitor data (events, page navigation, device and browser information) once they pass your chosen retention period, which runs daily at dawn. You can also anonymize customers whose last visit is long past. Off by default; turning it on or shortening the period takes effect after a 24-hour grace period. Available to owners and administrators only. Keywords: data retention, retention period, automatic deletion, personal data disposal, conversation deletion, visitor data, customer anonymization, dormant customers.