Flat team pricing — no per-customer or per-conversation fees.
Start for free, upgrade anytime.

1 month free
Free
$0/ free forever
1 seat
What you get:
14-day free trial
Starter
$39/mo
3 seats included · $12 per extra seat/mo
All Free features plus:
14-day free trial
ProRecommended
$69/mo
10 seats included · $18 per extra seat/mo
All Starter features plus:
Business
Custom
20+ seats · custom terms
All Pro features plus:
Contact us

Pricing built for startups

Lenit is built for teams running SaaS and web services, not commerce. There is no usage meter that grows with your customer count, so the whole team works on the same price every month.

A great fit for services like this

  • Startups running a SaaS or web service
  • Teams that need costs to stay predictable as customers grow
  • Teams that want chat, feedback, and help docs in one place

Pricing policy

  • Customer-count billingNone
  • Billing modelMonthly flat
  • Seats included1 to 20 by plan
  • AI repliesIncluded per seat

No customer-count billing

Other tools charge more as your managed-user count grows. Lenit stores unlimited customer data at no extra cost — 1 customer and 1 million cost the same.

CustomersExtra cost
1 ~ 1,000$0
1,001 ~ 100,000$0
100,001 ~ 1,000,000$0
Your price never moves as customers grow.

Seats

  • Seats are included in every plan — 3 on Starter, 10 on Pro, and 20+ tailored on Business.
  • No basic vs. operator seat tiers — every seat gets the same features.
  • As your team grows, just add seats — no plan upgrade required.
PlanExtra seat
Starter$12 /mo
Pro$18 /mo
BusinessCustom

AI replies

  • AI replies are included per seat every month — no separate credit purchase to get started.
  • Add seats and your included volume grows with them.

For scale — a typical SaaS sees 2–5% of customers reach out each month. With 1,000 customers that's 20–50 conversations, roughly 50–150 AI replies — comfortably within Starter's included volume (3 seats = 1,500).

When the quota runs out, AI simply stops — no surprise charges. Overage is opt-in at $0.04 per reply.

PlanIncluded / seat / mo
Starter500
Pro1,000
Business1,500

Six months, same conditions

Estimated total cost for 5,000 customers, a team of 3, and 300 AI replies a month over six months — and how usage-based billing on customers and AI widens the gap.

Service How it bills 6-month total
Lenit Starter Flat $39/mo for the team — no extra billing on customers, conversations, or AI $234
Featurebase Flat from $49/mo — AI support on higher tiers ~$294+
Channel Talk 3 operator seats (~$128/mo) + separate managed-user (MU) fees ~$770 + MU fees
Intercom $29 × 3 seats + $0.99 per AI resolution (300/mo ≈ $297) ~$2,300
Estimates based on each vendor’s published pricing as of Aug 2026 · $1 ≈ ₩1,400 · seat prices on annual billing. Actual bills vary with plan configuration and promotions.

Feature matrix by plan

Feature
Free
Starter
Pro
Business
Monthly price (flat)The flat monthly base fee, charged regardless of usage. It stays the same as your volume grows.
$0
$39
$69
Custom
Seats includedAgent seats included in the plan. Only members with a seat can reply and change settings; others are read-only.
1
3
10
20+
Extra seatMonthly price per extra agent beyond the included seats. Revoke a seat and it drops off the next invoice.
—
$12
$18
Custom
AI chat replies (1:1 chat)When a customer starts a chat, AI answers first using your help docs and FAQs. If it can't resolve it, the conversation is handed to an agent.
—
✓
✓
✓
AI replies included (per seat / mo)AI replies included each month, counted per seat — add a seat and the allowance grows with it.
—
500
1,000
1,500
Overage (off by default)Per-reply price after the included quota. It's off by default — leave it off and AI simply stops at the limit with no extra charge.
—
$0.04 each
$0.04 each
$0.04 each
1:1 chat (you reply)Agents reply directly to inquiries from the widget, email, or Slack — all channels land in one inbox.
✓
✓
✓
✓
Help center (articles · FAQ · reference URLs)Public help articles, FAQ and search that customers browse on their own — they also power AI answers. Available from the Starter plan.
—
Unlimited
Unlimited
Unlimited
Macros · team chat · knowledge filesSaved replies you can drop into a conversation, internal team chat alongside each case, and knowledge files for the AI to reference.
—
✓
✓
✓
Business hours · customer tags (events · timeline)Set your working hours, and build context per customer with tags, events, and a timeline.
—
✓
✓
✓
Support bot flows (button branching)A button-driven flow that guides customers when they open a chat, resolving common questions without an agent.
—
—
✓
✓
Outbound campaigns (in-app · chat · email)Pick a customer segment and reach out first via in-app, chat, or email — with delivery, open, click, and reply tracked.
—
✓
✓
✓
Leni, AI manager NEW (manages the board daily)An AI manager tidies your board every day — merging duplicates, updating statuses, and summarizing it all in a report.
—
—
✓
✓
AI duplicate detectionWhen a new idea arrives, AI checks whether it duplicates an existing one — so the same request doesn't get scattered.
—
✓
✓
✓
AI feedback extraction · conversation analysisPulls the core request out of long conversations and automatically classifies what each one was about.
—
✓
✓
✓
AI writer (announcement · changelog drafts)AI drafts announcements and changelog entries from your collected feedback — publish as-is or edit first.
—
✓
✓
✓
End users (your customers)The customers who use your service. Your bill never grows with how many of them contact you.
Unlimited
Unlimited
Unlimited
Unlimited
Roadmap · announcements · widgetA public board where customers post and vote on ideas, a roadmap showing progress, announcements for updates, and the widget you embed on your site.
✓
✓
✓
✓
Ideas · topicsHow many ideas and classification topics your board can hold.
30 · 5
Unlimited
Unlimited
Unlimited
Branding (logo · color · favicon)Apply your logo and brand colors across the board, widget, and emails so it looks like your own product.
—
✓
✓
✓
Custom domain Coming soonServe your help center and board from your own domain, like help.yourservice.com.
—
—
—
✓
SSO · user ID (signed JWT)Identify customers already signed in to your service — no separate signup. JWT signing prevents spoofing.
—
✓
✓
✓
Segment analysis (customer groups)Group customers by conditions and compare what each group wants — useful for telling which features paying customers actually need.
—
Unlimited
Unlimited
Unlimited
Webhook integrationStream events like new ideas and status changes to your own server or Slack in real time.
1
Unlimited
Unlimited
Unlimited
MCP integration (Claude Code · Cursor)Connect AI coding tools like Claude Code and Cursor. The agent reads your changes and can draft the changelog for you.
—
✓
✓
✓
Ticket export (Jira · Linear · Notion)Export AI-drafted tickets from a conversation straight to Jira, Linear, or Notion, with a link left in the chat to follow progress.
—
—
✓
✓
Email notificationsEmails your customers when an idea's status changes or someone replies.
—
✓
✓
✓
Dedicated onboarding · priority supportWe help set things up when you start, and your questions go to the front of the queue.
—
—
—
✓
Enterprise Coming soon A custom plan for large orgs, finance, and public sector — details coming once finalized. Coming soon
FAQ

Before you subscribe

How does the 14-day free trial work?
After signing up, you can try every plan feature free for 14 days — no credit card required. Nothing is charged automatically when the trial ends; you simply pick and pay for the plan you want.
Can I change plans later?
Yes, you can upgrade or downgrade anytime. Upgrades are prorated for the remaining period, and downgrades take effect from your next billing date.
How much do I save with annual billing?
Annual billing gets you 1 month free — about 8% off the monthly price.
What counts as a seat?
A seat is a team member who logs into the Lenit dashboard. Every plan comes with seats included (3 on Starter, 10 on Pro, 20+ on Business), so inviting teammates within that count never changes your bill. Your own customers are never billed — no matter how many — and we do not charge by managed users, conversations, or tickets.
What happens when I use up the included AI replies?
AI replies are granted per seat every month (500 on Starter, 1,000 on Pro, 1,500 on Business). When they run out, conversations hand off to a human instead of billing you — overage is off by default, and only costs $0.04 per reply if you turn it on yourself. No surprise invoices.
How does AI differ across plans?
From Starter, AI answers your customers directly — AI replies in 1:1 chat, plus internal AI like duplicate detection and feedback extraction. From Pro, AI works without being asked — Leni, your AI manager, tidies the board every day.
Does my bill go up as the team grows?
Not within your included seats. Beyond them each extra seat is billed ($12 on Starter, $18 on Pro; Business is quoted on request), and every extra seat also adds AI replies. Past 20 seats we put together a custom Business quote for you.
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